Question 1

What is ROOFLE?

Accepted Answer

ROOFLE is a technology company dedicated to empowering contractors with the world's fastest estimation and premier lead generation tools for their websites.

Question 2

Does ROOFLE sell and install roofs?

Accepted Answer

ROOFLE is a SaaS company dedicated to serving contractors and other professionals in the roofing industry. Our company does not sell directly to homeowners. We provide software solutions that enable pros to offer a convenient digital experience to homeowners, such as getting an instant roofing quote online. Any homeowner inquiries through roofle.com are directed to our contractor clients in their local market.

Question 3

What other software does ROOFLE offer to pros?

Accepted Answer

Currently, ROOFLE's only software product that is available to pros is RoofQuotePRO™. Our team is focused on developing improvements and new features to RoofQuotePRO and will soon offer similar instant estimation platforms for other trades, such as gutters and HVAC. Additionally, we are developing a financing application that integrates seamlessly with its instant estimation platform(s), expected to be released early in 2023. Other tools found on roofle.com such as the visualizer and extensive catalog with product comparison are freely available as resources to professionals and homeowners.

Question 4

Does ROOFLE handle data securely?

Accepted Answer

ROOFLE is SOC 2 compliant. SOC 2 compliance is a set of standards that organizations must follow to ensure that their non-financial reporting is trustworthy and reliable. These standards are set by the American Institute of Certified Public Accountants (AICPA) and relate to the security, availability, processing integrity, confidentiality, and privacy of an organization's systems and data.

Question 5

Why would a homeowner buy a roof online?

Accepted Answer

Convenience and transparency through a seamless online experience
Immediate pricing. You no longer have to wait for hours or days for an in-home estimation process
No pressure. Innovative tools allow you to easily research and compare products so you can buy the roof YOU want.
Value. Great products, best warranties and lowest price.
Having a large company backing the install for years to come.
State of the art processes allow for exceptional communication, project management and customer service.

Question 6

What if the roof shape does not show up or looks wrong on the website?

Accepted Answer

The data may not be available in your area or specific location. However, you can use the drawing tools available on the map feature to draw or edit the shape of your roof(s).

Question 7

Does ROOFLE do anything other than roofing?

Accepted Answer

Not at this time. Other trades such as gutters, HVAC, and more are in planning.

Question 8

What is RoofQuotePRO™

Accepted Answer

RoofQuotePRO™ is the premier instant roof estimation and lead generation app. It is the core software that ROOFLE offers to roofing professionals. It allows you to give accurate quotes for real roofing products at record speeds directly on your website.

Question 9

What makes RoofQuotePRO™ unique?

Accepted Answer

There are several features that make RoofQuotePRO™ the only tool of its kind, including but not limited to

World's fastest roof estimation
Customizable pricing for real roofing products and other custom products/services offered by its user
Completely white-labeled with a seamless integration without leaving the website it is embedded on
Supports multiple structures on a property
Interactive map tools to refine structure data
Proprietary technology pulling from multiple data sources to provide highly accurate measurement info
Financing price information (and soon custom mobile-enabled lending options)
Advanced lead reporting
Completed flow with thank you screen and embedded video capability

Question 10

Does RoofQuotePRO™ integrate with other apps?

Accepted Answer

Coming in early 2023, RoofQuotePRO™ will directly integrate with popular CRMs, sales enablement tools, and detailed aerial measurement companies. The tool currently supports webhooks allowing users to send data to other applications.

Question 11

How much does RoofQuotePRO™ cost?

Accepted Answer

A subscription to RoofQuotePRO™ is $350/mo for a single MSA (market service area) that gives users instant quoting capabilities up to an 80 mile radius. Additional markets are $50/mo and gives users the ability to configure pricing and products differently for each market. There is a one-time setup fee of $2,000. There are three subscription plans available:

$2,000 setup +$350/mo, no commitment (can be paused without incurring the setup fee again)
$510/mo, 12 month commitment then reduces to $350 per month after 12 months with no commitment
$5,500 for annual, includes 2 months free for paying for the full year up front, then reduced to $3,500 for consecutive year or can be switched to monthly

All three options provide full unlimited access to all of RoofQuotePRO's features. Sign Up

Question 12

How accurate are the measurements for RoofQuotePRO™?

Accepted Answer

Measurements are based on the most accurately available building data from multiple sources along with proprietary deep learning technology. As a result, RoofQuotePRO™ estimations are typically above 95% reliable. Site verification is recommended before placing your material order.

Question 13

How do I know if my roof needs to be replaced?

Accepted Answer

There are 5 major signs your roof needs to be repaired or fully replaced:

Missing or loose shingles.
Recent storm events.
Roof is older than 20 years.
Leaking.
Discolored.

Question 14

What are the most common types of roofing materials?

Accepted Answer

Asphalt shingles are the most common residential roofing material in the United States. Also common are metal, wood, concrete or clay tile, and synthetic roofing.

Question 15

Does my roof have storm damage?

Accepted Answer

If you answer yes to any of these three questions, there is a good chance your roof has storm damage:

Do you have any dents in your metal gutters or fascia?
Have any of your neighbors had their roof replaced?
Do any of your vehicles have hail damage?

Question 16

If I file a claim for storm damage will it affect my insurance rates?

Accepted Answer

It depends on your carrier, but typically your insurer won't hike your rate since weather damage isn't caused by your negligence. However, your rate may increase if you've filed multiple claims within the last three previous years. In some cases, your insurer may not approve your claim and still require you to replace your roof due to its condition before continuing to provide coverage.

Question 17

Can I choose to install better materials than my insurance claim covers if I agree to assume the additional cost?

Accepted Answer

Yes, you can select a roofing product that costs more than what is covered by your insurance claim. Many homeowners choose to upgrade to an impact resistant asphalt shingle since they only have to pay their deductible plus the difference in cost. We call this extra cost the “Upgrade Cost.”

Question 18

Should I contact Roofle for a damage inspection before or after I contact my insurance carrier?

Accepted Answer

If you are confident there is sufficient damage to your roof to warrant filing a claim, it's not necessary to wait for a contractor to inspect the property beforehand. However, if possible it is highly suggested to have Roofle perform a proper inspection before the insurance inspector so you can share the findings and nothing is missed in his or her settlement offer.

Question 19

Will Roofle be present when the insurance adjuster assesses the damage?

Accepted Answer

We do our best to be present and answer questions during the insurance adjuster's inspection, but there are times when our schedules do not align.

Question 20

Will Roofle negotiate with my insurance carrier on my behalf?

Accepted Answer

Actually, it is against the law in most states for a contractor to negotiate with an insurance company on behalf of a policyholder. However, we will make sure that all necessary repairs are considered.

Question 21

How soon can I expect Roofle to perform the work after an insurance settlement is reached?

Accepted Answer

Once a claim is approved, we will work quickly with you to finalize the specifications and product selection. Next we place your material order and schedule our crew. The install should take one complete day in most cases. The entire process after settlement should take 2-3 weeks depending on weather.

Question 22

If I have storm damage to my roof, will it be readily apparent?

Accepted Answer

Roofle’s storm specialists are trained to identify surface damage from severe weather that may not be apparent initially but will continue to deteriorate over time. These telltale signs of storm damage may not be visible from the ground. Homeowners expose themselves to unnecessary risk when they climb onto their roofs and attempt to photograph storm damage.

Question 23

How will Roofle identify and document storm damage to support my insurance claim?

Accepted Answer

Roofle will mark and photograph damage and itemize materials and work needed to restore your home.

Question 24

If I allow Roofle to inspect my property and give me a bid, am I legally obliged to use Roofle for the repairs?

Accepted Answer

We will ask you to sign an agreement that commits you to use Roofle if we reach an agreement with the insurance company on scope and price.

Question 25

What is a supplement?

Accepted Answer

Supplemental is a settlement for additional work that is identified as required after the initial settlement agreement.

Question 26

Will my insurance company pay me or my contractor? Will I get all the money up front or in stages?

Accepted Answer

The insurance company will pay you directly and in stages and you will be responsible for paying Roofle the deductible and balance plus any upgrades.

Question 27

What does an insurance adjuster consider when pricing the payout for a claim? Does the age or condition of my surfaces affect the payout?

Accepted Answer

That depends. If you have full replacement value insurance the age of your materials will not matter. Your policy will cover labor and comparable new materials. Without it the adjuster will depreciate the value based on age and condition of the materials.

Question 28

Another contractor said he would reimburse me for my deductible so the work costs me nothing. Will Roofle?

Accepted Answer

It is illegal for a contractor to reimburse a homeowner to offset the deductible on an insurance claim.

Question 29

If only part of my roof is damaged will insurance pay to replace the entire area so it matches?

Accepted Answer

Most insurance policies stipulate that materials should reasonably match. If the existing product is no longer available or it is too worn to match new materials, you should push for total replacement.

Question 30

What happens if additional damage is discovered after an insurance settlement is reached? What if materials cost more than expected?

Accepted Answer

Insurance companies understand that some conditions cannot be assessed until demolition. If additional damage is discovered, you can submit a claim for supplemental repairs.

Question 31

Can I finance my insurance claim?

Accepted Answer

You may apply for financing and elect to pay for your roof over time rather than using your insurance proceeds to cover the full cost of the roof all at once.

Question 32

Who Can Become a Roofle Affiliate?

Accepted Answer

Roofle invites everyone to join the affiliate program, however, as an affiliate you must abide by our policies and will otherwise be removed from the program. This includes upfront disclosure every time you share an affiliate link or promote Roofle as a paid affiliate. Clear, conspicuous, and meaningful disclosures benefit advertisers and consumers. As with other affiliate programs, we encourage individuals with experience in marketing, design, development, or publishing who creates web hosting content to join. We welcome all websites in the home services industry niche and any business or agency with the ability to make direct referrals to their professional network.

That being said, we need to ensure the integrity of our brand stays intact. Our affiliate team manually reviews each affiliate's use of links and assets, as well as their website(s) and social profiles. There are some common reasons why we remove affiliates from the program:

Websites or social profiles without an affiliate disclosure;
Repeated use of irrelevant or low-quality content;
Websites under construction or unfinished;
Websites without their own domain name;
Websites that display lists of tools or services with no further information;
Websites or social profiles containing adult content, inappropriate content, or content regulated or illegal in any of the countries we operate in.

Question 33

Do I Need to Be a Roofle Customer to Become an Affiliate?

Accepted Answer

No, but you should definitely start at Roofle.com if you ever need a roof!

Question 34

How Do I Join the Roofle Affiliate Program?

Accepted Answer

It's super easy to join! Head to Affiliate Program page and click "Start Earning Now", or go to the Affiliate Program tab in your customer portal and click "Join". We’ll ask you to fill in some standard information to create your account and agree to our program terms. You’ll receive an email with your first affiliate link, and you’ll gain access to the Affiliate Program tab reporting and creative assets. We’ll also send you some great tips to start earning commissions!

Question 35

How Do I Create My Affiliate Link?

Accepted Answer

Sign in to your Roofle.com account and navigate to the Affiliate Program tab. In the Generate Link section, select Link and choose which Roofle feature page you'd like to link to, or paste any URL you’d like to link to from the Roofle website, and click "Generate". Once the link has been generated, you'll see the button change to "Share" which will allow you to copy and share the link via email, Facebook, or Pinterest. QR Codes can be generated the same way and give you an option to download the QR image once generated. Or you can choose one of our free creative assets to share with your affiliate link.

Question 36

How Long Until My Affiliate Links Expire?

Accepted Answer

We offer a 90 day attribution window, meaning users will be tracked after clicking your affiliate link for 90 days. If we don't receive their contact info through Roofle.com within that 90 days, they will no longer be tracked as your referral and they will need to click one of your affiliate links again to start over the 90 day period.

Question 37

How Much Commission Do I Get for Each Referred Customer?

Accepted Answer

For every referral, you earn 5% of the total sale amount up to $1000. This is calculated from the value of the customer's contract at the time your commission is rewarded. Additionally, you will earn an affiliate commission for all of your referral's deals within a year from the date the referral contact record is created. For instance, if your referral customer made their initial request on Roofle.com on Jan 1, 2022, you will be eligible for a commission on every contract your referral signs until Dec 31, 2022. However, commissions are not awarded until the referral's project is completed.

Question 38

What Do the Different Sales Statuses Mean?

Accepted Answer

Sale Pending - Your contact has initiated a project by signing a contract with Roofle. However, the project needs to be complete before you're able to receive your affiliate commission
Earned - Your affiliate commission is ready for payout. Click the "Receive" button to initiate the transaction.
Paid - Your affiliate commission has been processed. Please allow up to 5 business days for the funds to hit your account.
Failed - The transaction failed, click "Receive" to try again.
Lost - A pending sale was canceled. Customers who cancel the project due to any reason, including being denied financing, will not qualify for an affiliate commission.

Question 39

When Will I Get Paid?

Accepted Answer

Your Sales Reporting will show "Pending Sale" once a commission sale is pending. However, the referral project must be completed in order to qualify for the payout. Once the referral project is completed, you'll receive an email notification with the amount you've earned. Click the "Receive" button in your email or in your Customer Portal &gt; Affiliate Program tab &gt; Sales Reporting section to initiate your payout. If you have not already done so, you'll be prompted to connect your bank account via Stripe before the transaction can be initiated. Once a payout is initiated, it can take up to 5 business days for the funds to hit your account. Check the Sales Reporting to track all of affiliate commission transactions.

Question 40

How Long Will I Get Commissions For My Referrals?

Accepted Answer

Once a referral contact has been created through one of your affiliate links, you'll receive a commission on any contracts signed within a year, but those signed contracts must become completed projects in order to qualify.

Question 41

Is There An Alternative Payout Method to Stripe?

Accepted Answer

No, at this time Direct Deposit through Stripe Connect is the only payment method available to receive your commissions.

Question 42

Am I Allowed to Run Paid Ads?

Accepted Answer

Affiliates cannot bid (in regards to online advertising, including but not limited to pay-per-click or pay-per-impression campaigns) on any keywords or phrases containing Roofle branded terms and cannot include Roofle’s affiliate links in paid ads that impersonate our brand. See our affiliate terms for more details.

We don’t have any objections if you run paid ads (without using Roofle branded terms) to drive traffic to a page on your site that contains a Roofle affiliate link.

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